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Switching barriers

The biggest barrier to switching is getting attorneys to adopt a new tool — not technical lock-in

N=45
Barrier
User Adoption & Training
Attorney habit and retraining on a new tool.
42% (19)
Product Superiority & Capability Gap
Harvey seen as better; rivals have not caught up.
40% (18)
Switching Cost & Effort
Cost and effort of a firm-wide tool switch.
24% (11)
Workflow Integration & Embeddedness
Embedded in daily work; Word / iManage integrations.
22% (10)
Data Lock-in & Migration
Data residency; migrating content and workflows.
18% (8)
Security & Compliance
Third-party risk review and SOC 2 timelines.
9% (4)
Barrier · User Adoption & Training
Number of experts: 19 · Number of quotes: 26
Harvey
Retraining burden

Expert: Anytime you roll out a new technology the biggest problem is adoption. Attorneys, especially older ones, get very stuck in their ways… asking them to use a completely new system would be seen as really challenging.

Current Harvey customer · Partner, Large law firm, USA · ID: 4
DetailsQuoteTranscript
Harvey
User awareness

Interviewer: What are the main switching barriers that contribute to that score?
Expert: User adoption, awareness, and user preference. We already use an alternative AI tool similar in scope to Harvey — it wouldn’t be extremely difficult, but certain user preferences would prefer one over another.

Current Harvey customer · Partner, Large law firm, USA · ID: 5
DetailsQuoteTranscript
Harvey
Learning curve for teams

Interviewer: And what would be the main barriers to switching, even if they are few?
Expert: The learning curve for the teams.

Current Harvey customer · COO, Large law firm, UK · ID: 8
DetailsQuoteTranscript
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Vendor ratings across key purchasing criteria

Harvey’s clearest lead is breadth of use cases — and it matches or beats Legora on every criterion.

RegionAll regions (N=45) Firm sizeAll firm sizes (N=45)
CriterionHarveyComp. avgGapLegora
Data privacy, security & compliance4.1n=384.3−0.24.1n=19
Accuracy & output quality3.9n=363.9+0.03.8n=18
Ease of use / user experience4.0n=373.8+0.23.9n=18
Pricing & commercial terms3.2n=393.4−0.22.9n=16
Breadth of use cases / functionality3.9n=323.4+0.53.3n=15
Integration & compatibility3.4n=303.1+0.33.1n=12
Scores are per-vendor averages on a 1–5 scale. Comp. avg is the unweighted (simple) mean across all non-focus vendors with data on that row — each vendor counted once regardless of sample size. Gap = focus vendor minus comp. avg.
15
Chat: What’s driving Harvey’s lead…
What's driving Harvey's lead on breadth of use cases?
Checking Expert Q&A…
736 Expert Q&A answers across 2 labels
Reading report exhibits…
2 report exhibits across 2 labels
Key drivers behind this lead, per experts:
  • Broader workflow coverage across use cases. Experts repeatedly rated Harvey a 4-5/5 on breadth versus lower scores (2-3.5/5) for narrower point-solution tools like CoCounsel and Lexis+ AI1841
  • Multiple underlying search/model engines. One expert cited Harvey’s ability to run on multiple engines as a 5/5 differentiator supporting its broader applicability7
  • General-purpose, cross-practice-group design rather than being confined to a single function — experts contrasted this with CoCounsel and Lexis+ AI, which are viewed as narrower legal-research-centric tools2322
Where this lead is not universal:
  • Some experts saw little or no gap — several rated Harvey and Legora equally (5/5 each) on breadth, since Legora has been closing the gap on functionality10
Sample context: The rating data underlying this pattern comes from a base where 70% of respondents are US-based, 75% are law firm partners, and 60% are daily users of their legal AI tools — a highly engaged, senior user base whose familiarity with Harvey’s full feature set likely reinforces the breadth perception48
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Questions (4 of 57) ▾
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Reference
Annual Spend
Spend Growth Forecast
Seat Penetration Trend
Seat Share Trajectory Drivers
Partner, Large law firm, USA
$1M – $4.9M
Grow 15–25% p.a.
2 years ago: 10%
Today: 85%
2 years from now: 100%
•Client demand for efficiency/innovation
•Partnership belief in AI use case
•Tech-adept, eager attorneys
Partner, Global law firm, Spain
$1M – $4.9M
Grow 15–25% p.a.
2 years ago: 0%
Today: 30%
2 years from now: 100%
•Empirically demonstrated added value in daily work
Partner, Law firm, USA
$1M – $4.9M
Grow 5–10% p.a.
2 years ago: 75%
Today: 85%
2 years from now: 100%
•AI becoming a necessary companion
•Increasing sophistication/usefulness of AI tools
Partner, Large law firm, UK
$1M – $4.9M
Grow >50% p.a.
2 years ago: 0%
Today: 60%
2 years from now: 100%
•IT infrastructure upgrade
•Spend / investment
Partner, Large law firm, USA
$1M – $4.9M
Grow >50% p.a.
2 years ago: 25%
Today: 100%
2 years from now: 100%
•Client expectations to use AI
•Ease of use
Details
“The more sophisticated and useful the AI tools get for legal casework, the more adoption increases — it becomes a necessary companion.”
Partner, Law firm, USA · ID: 9
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